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A Costco shopper tested the limits of the retail club's return policy by bringing back a 3-1/2-year-old sofa simply because she stopped liking it.
"I just didn't like it anymore. We just don't like the color anymore," the shopper, Jackie Nguyen, said in a TikTok video that's been viewed nearly 3 million times since she posted it on January 23.
Nguyen explained that she did not have the original receipt, but recalled the date on which she had originally purchased the couch. That allowed a Costco retail clerk to process the transaction and issue a full refund to Nguyen.
"I told her the date I bought it — she looked it up in the computer, told me exactly which one it was. That was it. She asked me if there was anything wrong with it ... I said I just didn't like it anymore," Nguyen explained, adding, "They gave us a full refund to his card, so yeah, it worked."
Pleased with her experience, Nguyen has encouraged her followers to also purchase their furniture from the members-only store. "Buy your furniture from Costco, girl. You can return it when you don't like it anymore," she said.
Link: https://www.cbsnews.com/news/costco-couch-return-policy/